Lease Ups and New Developments

This article outlines EliseAI's specialized support for lease-ups and new developments. Each section offers guidance on preparing for lease-ups and communicating with prospects.

Definitions

Pre-lease: The period in which you introduce a community (rental property) to the market before units are available or finished.

Lease-up: The period in which you work to fill all a community's units once they are available and finished. This directly follows pre-lease. 

EliseAI Support

EliseAI offers lease-up support for conventional, affordable, and student communities.

Timeline 

As a first step, let EliseAI know when you want to start promoting your new community. You may begin this process a few months to a few weeks before lease-up.

Once you start promoting your community, we work with you to launch on EliseAI. Your team can then configure Lease Up settings (see below)

Lease Up Settings

Your team can configure building-level Lease Up Settings for your community. These settings control how your AI Assistant communicates availability and move-in timing to prospects.

See the Lease Up Settings article for more information. (Requires sign-in).

AI Intro

Your AI assistant sends an SMS or email message to prospects who express interest in your pre-lease community. You can update this intro in your building-level Lease Up Settings. See the Key Dates section in the Lease Up Settings article for more information.

Your pre-lease intro message must include the following: 

• A request for the lead's contact info and preferred layout so we can add them to the interest list
• An estimated timeline for the start of leasing
• An estimated timeline for the start of tours

See the example intro message below: 

Thank you for your interest in Handy Homes! We’re hard at work and are not yet ready for you to visit in Spring ‘25. We expect leasing and tours to begin on June 1st.

Please leave your name, contact information, desired layout, and one of our leasing associates will be in contact when we’re ready to welcome you home!

Best, 

Arthur

Leasing Assistant

Prospect Interest List

Once a prospect responds to your intro message, your AI Assistant can add the prospect to an interest list for the community based on their preferred layout. 

Your AI Assistant automatically reaches out to prospects on the interest list once your community begins leasing or giving tours.

For more information about this feature, see the Unit Interest List Feature article.

Availability Notifications

When the Interest List setting is enabled in your community's Lease Up Settings, your AI Assistant automatically notifies prospects on the list when units matching their preferences become available.

These notifications include personalized unit recommendations based on each prospect's preferred layout, move-in timing, and lease term preferences. Your AI Assistant generates follow-up messages with relevant pricing and availability details.

Pre-Launch Guest Cards

You can activate guest cards for communities that have not launched on EliseAI. This allows your AI Assistant to interact with prospects who inquire about pre-lease and lease-up communities. 

See the Activate Pre-Launch Guest Cards article for instructions. 

Knowledge

Add as much information as you can to your community's Community Info before lease-up. This ensures that your AI Assistant shares accurate community information during pre-lease and lease-up. 

You can use the following pages to add knowledge for a community: 

1. Knowledge Setup Page: Contains pre-filled questions to fill out before launching your community on EliseAI. Your answers sync with the community's Knowledge Base. 

   To access this page, click Onboarding > Knowledge Setup in the AI Portal's left sidebar.

2. Knowledge Base Page: Add and edit pieces of knowledge for your community. See the Managing Knowledge article for further instructions.                                                                           

Please add the following items to your community's knowledge base:

• Anticipated Ready Date 
  • This knowledge is not needed if you have already added it to your Lease Up Settings.
• Current Construction Phase (Early Construction, Near-Completion, and so on)
  • This knowledge is not needed if you have already added it to your Lease Up Settings.
• Link to Property Website and any other relevant links
• Pricing and Fees, or ETA for Pricing Information
• Amenities, Specials, or Unique Features to highlight
• NOTE: You can enter "not yet available" for any knowledge items that are not finalized.

Ensure that you keep your community's knowledge base updated as you transition to pre-lease and lease-up. 

Tour Settings

Some of the tour settings for your community can be adjusted in your Lease Up Settings. 

If your community is offering tours, switch the touring toggle to On and add notes on what the prospect should expect (clothing requirements, whether hard hats and safety vests will be provided, etc.). Additionally, make sure the appropriate tour type is enabled under your Calendar and Tours Settings.

Keep your CSM posted on when your community starts offering tours and the types of tours offered. We can adjust additional tour scheduling settings based on your needs, such as:

1. Showing Policy: Allow your AI Assistant to schedule tours for units that are not rent-ready. This may apply to pre-lease communities still in development. 
2. Alternative Tour Options: Determine what your AI Assistant does when a prospect's preferred unit layouts are not available for tours. Your AI Assistant can: 
   • Offer tours for other available units.
   • Offer tours showing your whole community and its amenities.
   • Offer tours for model units.
   • Avoid offering or scheduling another tour.

If your community does not offer tours, keep the touring toggle Off and add a Prospect Disclaimer to let your AI Assistant know what to tell prospects interested in touring. You can add an option Tour Start Date, as well.

LeasingAI Discovery Agent

You can create a custom mode for LeasingAI Discovery Agent to best suit your needs during your community's pre-lease and lease-up phases. This determines the type of questions your VoiceAI Assistant asks prospects and the screening criteria it uses. 

See the LeasingAI Discovery Agent article for specific instructions. 

Credentials Sessions

While integrating your community's PMS with EliseAI, credentials sessions for pre-lease and lease-up properties may fail if: 

• Your PMS contains no unit availability or pricing information for the community: Common for pre-lease communities, and less common for lease-ups. 
• Your PMS contains no calendar or touring availability for the community: Likely for both pre-lease and lease-up communities. 

Submit a ticket to resolve this issue. Our support team can override the error and integrate your community's PMS with EliseAI. 

Affordable Lease Ups

If a community is designated as affordable, the Lease Up Settings page displays additional pricing columns for each layout in the Layouts & Pricing section. See the Lease Up Settings article for more information.